Please read before purchasing service

Please note: When shipping a battery, it is crucial that you follow our shipping instructions regarding the border protocols from U.S. into Canada. Shipping out a battery from the U.S into Canada is not like shipping an ordinary module/part. Without proper documentation and stickers (which we will provide you with), dangerous situations will arise, and customs will not tolerate any mistakes. Failing to follow the instructions given to you will result in an automatic suspension and possible charge to you. You will also no longer be able to purchase any future services from us as this is a direct violation to our account.

Once your order has been placed, please click here to read the instructions. These instructions will also be emailed to you along with your prepaid shipping labels, battery stickers and the safety document check list. If you have any questions at all, please do not hesitate to contact our customer service department!

Application

For vehicles equipped with Lithium Ion Phosphate (LiFePO4) Battery

What you need to know (please read before ordering)

Please Note* Lithium batteries are classified as dangerous goods. They can only be shipped via Ground shipping. No air shipment is available. We can only accept orders from continental United States and Canada. Furthermore, additional paperwork will have to be completed and accompanied with the battery shipment. Please contact us for details.

This is a Repair Service of your existing battery module. You will need to remove and send your battery assembly to us for repair using the shipping labels provided to you.

The order will be processed during our regular business hours (Mon-Fri 8:30 – 5:00 EST). After processing your order, we will email shipping labels and shipping instructions. If you do not see shipping labels within 1 hour of submitting your order (during business hours) please first check your junk/spam folders. If you still do not see the labels, please contact us at 1-888-712-2525

Features:

Plug & Play: The software and settings will not be modified, making this module plug and play. No software reload or calibration is required after installation.

Quick Turnaround: Your battery will be tested, repaired, re-charged and tested again, and sent back to you in within 2-3 days, depending on battery charge state.

Quality Tested: All batteries undergo rigorous tests on our specialized custom-built LIN-bus test bed. All functions, DTCs, and software are checked and verified for proper operation.

2-Years Limited Warranty: This module comes with our 2-Years Limited Warranty. Please see here for more information.

Reference Numbers

9Y0-915-105-QY | 9Y0-915-105-CY | 9Y0-915-105-GY | 9Y0-915-105-JY | 9Y0-915-105-LY | 9Y0-915-105-NY | 9Y0 915 105 J | 9Y0 915 105 M | 9Y0 915 105 L | 9Y0 915 105 G

Common Failure Symptoms

• Battery will not accept charge
• 0 Volts across battery positive and negative posts

How This Service Works

Please Note* Lithium batteries are classified as dangerous goods. They can only be shipped via Ground shipping. No air shipment is available. We can only accept orders from continental United States and Canada. Furthermore, additional paperwork will have to be completed and accompanied with the battery shipment. Please contact us for details.

Step 1: Purchase our service online or over the phone.
Step 2: After processing your order, we will email you pre-paid shipping labels.
Step 3: Send us your old defective unit by dropping off the package to any UPS location or call UPS to schedule a pick- up.
Step 4: We will inspect and repair your old module.
Step 5: We will send you back the repaired module the same day (unless otherwise stated).
Step 6: You install the unit back into your vehicle.

For more detailed instructions, please see here.