How to place an order

HOW IT WORKS

Custom Requests

Can’t find the part or service you’re looking for on our website? We may be able to offer a custom testing and repair service through our Custom Request Form. This service has saved money for hundreds of customers and gives our technicians experience with parts not in our regular service catalogue, which can result in offering the service permanently. It’s a win-win for everyone. This service is only for modules or parts we currently don’t have a service for. Please search our website for what you’re looking for prior to submitting a Custom Request.

Fill out the Custom Request Form

Submit the Custom Request Form by filling out details about your vehicle, such as VIN number, part number, and failure symptoms your vehicle is experiencing. If you have diagnostic trouble codes (DTCs), please include these codes in the notes.

Our technicians will review the information

Our R&D technicians will review and reply to you via email. Once your part is approved for repair, you’ll be emailed instructions on how to get started.

Contact our sales department

When you have your approval, contact our sales department who will get the order set up. They will email you shipping labels so you can send the module to us. Please do not ship the part to us on your own.

Ship your part to us

Remove the module from your vehicle and pack it securely in a strong box. Please ensure you follow the shipping instructions provided.

The part will be tested

When your part arrives at our facility, we will begin the testing process. Once the module is inspected and tested, we will contact you with options and pricing.

Approval and repair service

You can decide to either proceed with our service or the have the module shipped back to you without service. A $75 test fee may apply. If you decide to proceed with one of the services we offer, we will proceed with the service as requested.

The part gets shipped back to you

You will receive an email from UPS with the tracking information once your part has been shipped.

Reinstall the part

When you receive the package, review our repair report and reinstall the module back into your vehicle. Tests should then be done to ensure the repaired part is working properly.

Let us know how it went

If the issues are gone and the part is working properly, we’d appreciate it if you let us know. Your feedback will help determine what service options we can offer in the future.

If the issues remain, or there are new issues that have arisen, please contact our tech support by submitting a Warranty Claim Form.

FAQs

No, sorry. Our technicians need accurate information to determine whether we can help you. It’s best to get that information directly from you. We will not be able to review any Custom Requests without the form being submitted.

Almost all requests are responded to within a few hours (assuming business hours). If you do not hear back within a few hours, our technicians may need a bit more time to research the issue. If you do not hear back within 24 hours, please check your junk mail folder.

Since many issues are intermittent or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results and give options based on the diagnostics you provide.

In some cases we may not have stock on all the necessary part to complete the repair. However, we have a robust supply chain and can source almost any part from around the world in 5 – 10 business days.

Mauro Sci
Mauro Sci
2022-08-01
Verified
Brought in my RNS-510 from my 2014 Tiguan which was constantly rebooting. Fixed in 4 hours for a fraction of the cost of the dealer's only remedy of replacement. Thx XemodeX !!
Gina Chinappi
Gina Chinappi
2022-07-31
Verified
THIS COMPANY IS AMAZING 😍 my own Mercedes’ dealership in NY couldn’t help me and told me I had to buy a whole new command unit. Xemodex fixed it within ONE DAY and sent it back working, I’m SO HAPPY with them and they were amazing at communicating with me and were so nice. I’m so so thankful I found them. Thank you so much!
Layton Warren
Layton Warren
2022-07-06
Verified
Prompt service as promised. My unit was returned to me within 3 business days once I dropped it off with UPS. Everything now works again on my 2012 Dodge Ram.
SuperDano
SuperDano
2022-07-05
Verified
Backstory. ABS Module went out on Eeyore (2015 grey Journey) and being 2022 a new replacement was on intergalactic back order, (probably because rich people needed to go into space and Bezos used all the electrical components to do so)...Anyway, pulled mine (Thanks Dodge for the darn near inaccessible bracket bolts) and consulted with the reputable Dr. Google. Enter XeMODeX, reviews were excellent and I was limited on options so I placed my order with the "expedite" option. Shipped on Monday evening from Oregon and had it in my hands before noon on Thursday of the same week! Put it back in (after a swath of expletives,... stupid bracket bolts) and no more ABS, traction control, and service AWD light. Eeyore is back to life! Thanks XeMODeX, you guys are alright in my book.
Jim Geyer
Jim Geyer
2022-07-05
Verified
5TH TIME USING XEMODEX. AWESOME!!
Dan Payton
Dan Payton
2022-07-05
Verified
Very quick turnaround and worked perfectly. Very happy customer.
Joseph Chapetta
Joseph Chapetta
2022-07-01
Verified
This is one of the top organizations I have ever had the privilege to work with. I am a weekend mechanic in my 50's. I have worked on most European cars and well as a plethora of 60's and 70's muscle cars. I sent in a Instrument Cluster on a Wed night at 6pm in Atlanta, GA. I had the repaired unit back in my hands by Friday morning at 10am!! From Atlanta to Toronto, repaired and back in my hands in 48 hours!!! Incredible!!! During Covid!?! I am amazed! Thank you so much guys!!!!!! My car is alive again.
Dave
Dave
2022-06-18
Verified
Extremely impressed. Fast service and fixed the TCM issue on my 07’ Mazda 3 in half the cost. I was getting the classic ‘Shift Solenoid B’ error code, limp mode, and AT & check engine light. I spent $250 in diagnostic fees from repair shops trying to figure out a fix only to be told they needed to open the transmission or replace the TCM costing $1250+. Found the TCM repair service at XeMODeX on google and decided to give it a go. Placed the order on Monday and had it back in my hands (shipped to/ from AB) on Friday to install. My Mazda has life again for ~$420 and 2 hrs of my time for labor. Extremely happy.
Michael Robledo
Michael Robledo
2022-06-12
Verified
Quick turnaround and repaired unit works perfectly.

CAN'T FIND THE MODULE YOU ARE LOOKING FOR?
DON'T WORRY, WE CAN STILL HELP YOU.