How to place an order

HOW TO PLACE AN ORDER

See below for detailed step-by-step instructions on how to place an order with us.

HOW IT WORKS

Custom Requests

FILL OUT A REQUEST FORM

Fill out and submit a Repair Request Form on our website. Our tech will reply to your inquiry within 24 hours.

SEND US YOUR PART

We will e-mail you pre-paid shipping labels. You send the part to us via UPS.

WE’LL FIX IT

We will test, diagnose and repair your module the same day it arrives at our facility.

Can’t find the part you are looking for on our website? Don’t worry, we should still be able to offer you a custom testing and repair service through our Repair Request Form. This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!

Fill out the form

Complete the Repair Request by filling out details about your vehicle such as VIN number, part number and failure symptoms your vehicle is experiencing. If you have diagnostic trouble codes (DTC) please include these codes in the notes.

Review

Our R&D Technicians will review your request and reply to you via e-mail. Once your part is approved for repair, we will e-mail you UPS shipping labels.

Ship your part to us

Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.

Testing service

After your package arrives at our facility, we will begin the testing process. Once the module is inspected and tested, we will contact you with our recommended options and pricing.

Approval and repair service

You can decide to either proceed with our service or to have the module shipped back to you without service. A $75 test fee may apply. If you decide to proceed with your order, we will perform the requested service.

Shipping the repaired module back to you

You will receive an email from UPS with the tracking information once your order is shipped.

Reinstallation

Once you receive your package, review our repair report and reinstall the module back into your vehicle. After installation, please let us know if our service has resolved your vehicle’s issues. We greatly appreciate customer feedback. It helps us determine what methods of service we can offer in the future.

FAQs

You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process your shipping labels.
We ship internationally! Please complete a Repair Request form and our technician will reply to your e-mail within 24 hours (weekdays only).
We strive for same-day turnaround on all our services, but additional time may be required for testing, researching, and sometimes ordering parts. If you are able to provide us with documentation from your testing such as pinouts or DTCs, this may help reduce the time required to perform a repair.
Since many issues are intermittent or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results. You will be provided with recommendations from our technicians based on the faults that you provided. Please ensure that proper vehicle diagnostics have been performed prior to sending your module in for service. If we cannot find a problem with the module, we will rely on the diagnostics that you provide to us to determine our service options. In some cases, the options provided may incur additional cost. You will have the option to either proceed with one of the provided recommendations, or have the module sent back to you without proceeding with the service. If you decide to have the module shipped back to you without service, we will refund the service cost minus a $75 test fee. Please note that shipping costs cannot be refunded.
If you suspect that the module might have suffered from water intrusion, we can probably still help you. As long as the main MCU (Usually the largest chip on the circuit board) is not badly damaged, we should be able to read it and transfer the data to number matching used unit.
In some cases, we may not have all the necessary parts to complete your repair in stock. However, we have a robust supply chain and can source any part from around the world in 5-10 business days.
Mike Borthwick
Mike Borthwick
2021-01-14
Verified
Always satisfied with their quality of service.
Bernard Waugh
Bernard Waugh
2021-01-14
Verified
XeMODeX made all of this extremely easy for me. Their instructions are clear and concise, the customer service team was professional, friendly, and clear. The part they worked on for us was completed quickly and the work was well done. XeMODeX had us back on the road in no time.
william massa
william massa
2021-01-13
Verified
Parts showed up in a timely manner intructions were perfect all lights on dash now out for first time since buying the car
jean serge bergeron
jean serge bergeron
2021-01-11
Verified
I want to tell you that my car is now repaired with the TCM that you have repaired. Thank you, thank you, thank you so much... I'm so glad that all works well. I love my car and I was very anxious that the transmission trouble should be so serious that I would be forced to scrapt it. My car was at the garage since 2 weeks (because Christmas time) and I looked forward to get it... Now, thanks to you, I've discovered again the pleasure to drive my car . Thank you so much. I will definitely positively suggest your company to friends and family. Best regards, Jean-Serge Bergeron
thamer abd
thamer abd
2020-12-31
Verified
I like this company very much and I hope to get a job in it. I sent out my resume and cover letter several times to no avail. I just wanted a chance to show them my skills and experience in electronics such as repairing and soldering SMT parts. Maybe I can get a chance in the future.
Arnold Joseph
Arnold Joseph
2020-12-17
Verified
Thanks for what you did with the throttle body for my Volvo. It took care of the problem I was having. I appreciate the fast service you do. I am well pleased. Thanks 🙏
David Paquin
David Paquin
2020-12-15
Verified
I had Xemodex rebuild my throttle body unit for my 1999 Volvo S70 because there were multiple codes that came up when I scanned the vehicle, which was stuck in limp mode. I first tried to repair it myself with a contactless position sensor but the car was still stuck in limp mode, but at least it idled smoothly now. I dropped off the old unit on a Monday and was called the next afternoon to let me know that it was ready for pickup. I picked it up on Wednesday and installed it the next day. The car fired up right away and then took it for a test drive. No more limp mode, engine revved up quickly and smoothly and the check engine light went away. It's been 2 weeks now and I drive the car everyday with no problems. Thanks Xemodex, job well done. In hindsight I should of just forked out the extra money and not waste the $120 on trying to repair it myself. Lesson learned. One very nice thing is that Xemodex gives a you a comprehensive bench test report with before and after including trouble codes and performance graphs which lets you know what problems the unit had. My experience for this situation with Xemodex is definitely a 5 out of 5 stars. Thanks again Xemodex. Cheers, David P, Tiny Ontario, Canada
Kelly Key
Kelly Key
2020-12-15
Verified
This organization is top notch, I ran into some trouble with my part and they found an excellent solution and took care of my problem quickly.
H You
H You
2020-11-30
Verified
Outstanding customer online support! Great turnaround fix time, even during Covid. Instant fix, my car is running perfect.

CAN'T FIND THE MODULE YOU ARE LOOKING FOR?
DON'T WORRY, WE CAN STILL HELP YOU.