HOW TO PLACE AN ORDER
See below for detailed step-by-step instructions on how to place an order with us.
HOW IT WORKS
FILL OUT A REQUEST FORM
SEND US YOUR PART
We will e-mail you pre-paid shipping labels. You send the part to us via UPS.
WE’LL FIX IT
We will test, diagnose and repair your module the same day it arrives at our facility.
Fill out the form
Complete the Repair Request by filling out details about your vehicle such as VIN number, part number and failure symptoms your vehicle is experiencing. If you have diagnostic trouble codes (DTC) please include these codes in the notes.
Our R&D Technicians will review your request and reply to you via e-mail. Once your part is approved for repair, we will e-mail you UPS shipping labels.
Ship your part to us
Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.
After your package arrives at our facility, we will begin the testing process. Once the module is inspected and tested, we will contact you with our recommended options and pricing.
Approval and repair service
You can decide to either proceed with our service or to have the module shipped back to you without service. A $75 test fee may apply. If you decide to proceed with your order, we will perform the requested service.
Shipping the repaired module back to you
You will receive an email from UPS with the tracking information once your order is shipped.
Once you receive your package, review our repair report and reinstall the module back into your vehicle. After installation, please let us know if our service has resolved your vehicle’s issues. We greatly appreciate customer feedback. It helps us determine what methods of service we can offer in the future.