How to place an order

HOW TO PLACE AN ORDER

See below for detailed step-by-step instructions on how to place an order with us.

HOW IT WORKS

Repair Service

PURCHASE A SERVICE

Place an order online or over the phone toll-free with our sales representative.

SEND US YOUR PART

We will e-mail you pre-paid shipping labels. You send the part to us via UPS.

WE’LL FIX IT

We will test, diagnose and repair your module the same day it arrives at our facility.

Our Repair service entails removing the module from your vehicle and sending it to our facility for repair. Once we receive your package, we will test, diagnose and repair your module. We will complete a final test of the module again before shipping it back to you.

This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service and provide you with a repair report after completion. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!

Place your order

Purchase the repair service on our website or over the phone with our sales representative.

Check your e-mail

Within 30 minutes of processing your order, we will e-mail you pre-paid shipping labels, shipping instructions and a fault symptoms report.

Ship your part to us

Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.

Testing and Repair service

If the module faults during our testing process, our technician will proceed with the Repair service as ordered.

Shipping the repaired module back to you

In most cases, the repaired module is shipped back to you the same day we receive your package at our facility. You will receive an email from UPS with the tracking information once your order is shipped.

Reinstallation

Once you receive your package, review our repair report and reinstall the module back into your vehicle. Your module should be “plug and play” with all functions restored.

FAQs

You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you’re inputting the credit card information yourself.

We ship internationally! If you are unable to view our shipping rates online, please e-mail us at info@xemodex.com and we will process your order via e-mail.

If the order submission fails, please review the information that you provided us. Your billing address must match the address linked to your credit card. If the information is correct and your order still fails, chances are there is an international block on your credit card. Call your credit card company and they will lift the block temporarily, allowing you to put the order through. If that still doesn’t work, please contact us to place an order over the phone.
After you place your order, you will receive an e-mail with shipping labels and an attachment called a “Fault Symptoms Report”. This report should be filled out with the faults you’re seeing with the module, diagnostic trouble codes, driving symptoms, etc. Please be as detailed as possible, as our technicians will use the information you provide and compare their findings with your notes. Please do not forget to include this report, as we require it to be filled out before we proceed with testing and servicing the module.
Jonathan Martin
Jonathan Martin
2020-10-05
XeMODeX's replacement Mercedes GLK DEF tank sensor was much better constructed than the OEM Bosch part, and significantly less expensive than the replacment part from Mercedes. Was an easy install for my mechanic with the excellent documentation provided by XeMODeX.
Martin Lortie
Martin Lortie
2020-10-04
I was impressed with the simplicity of the process using the VIN of my vehicule to pre-program the unit. Shipping cost is considerable but was really fast and included a ups prepaid label for the used unit to be returned. Used the same box I received, easy. The throttle body unit I received worked perfectly after a few seconds of installation and has been responsive and precise for the last 2 months with zero issues. I highly recommend this Xemodex product. Costly but definitely the upgrade for your car if you love it. Volvo V70 GLT 2000 Here Also, I received an unexpected refund of my core fees even if I sent back a case damaged unit. So, I tought that was cool. Thanks and sorry guys! 😀 .
Jeanmartin Villeneuve
Jeanmartin Villeneuve
2020-09-22
FIRST CLASS SERVICES, REPAIRS HELP US TO SAVE A LOT. THANK S
Terry Ferguson
Terry Ferguson
2020-09-17
Sent these guys a used CEM and they transferred my data from old one. I bought the Volvo not running. After receiving the CEM back, the car would still not run. Joshua was amazing and provided me with some diagrams and some valuable advice. Volvos are very hard to get information on, but with his help, we tracked down the problem. AAA service.
Chantal Smith
Chantal Smith
2020-09-11
Helped me with my faulty TIPM on my 2010 Jeep Liberty. Prompt, clear communication and excellent service. Saved me about $600.00. I had doubts, having no knowledge of Xemodex, but would suggest them without hesitation.
Stuart Belden
Stuart Belden
2020-09-03
I recently purchased a replacement DEF heater for my Mercedes GL320 and was incredibly surprised when the part came the very next day! My independent repair shop was surprised upon installation that the part was made of such high quality components compared to the factory design. I wouldn't hesitate to order from XeMODeX again in the future! Definitely a 6 Star Business!
Tim Cory
Tim Cory
2020-09-03
I had the dreaded intermittent radio/ICM issue on my P2 Volvo XC90. I diagnosed that had power on fuse F5 but intermittent power at the ICM. My ECM did not test as faulty on the bench in the XeMODeX shop but trusted my diagnosis and went with a rebuilt and programed ECM from XeMODeX. The rebuilt unit was plug and play in my car and 60-days later my ICM is working like new.
Thomas Rice
Thomas Rice
2020-09-03
Quick delivery, and came with return shipping labels to send back old part. I would recomed XeMODeX for electronic dashboards.
Blue Air
Blue Air
2020-09-03
I recently purchased an new cooling fan controller for my Volvo and had the AM band restored on its radio. The cost was well worth the result as both work flawlessly. What I appreciate most, as a guy who tries to fix and maintain my own vehicles, is the advice they give with each product. They state that, in most cases, when the Volvo rad fan dies, to replace the controller, not the pricey controller, motor, and shroud unit that Volvo wants to sell you. They also state that when the AM fails on the Volvo radio, it's a common problem and they can fix it. In addition, that the radio was shipped from Vancouver, repaired, and returned in less than 48 hrs. blew my mind!
Randy Allan
Randy Allan
2020-09-02
The information given to complete my order was helpful and the turnaround time was excellent

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