Details regarding placing your order and shipping instructions are provided below. If you have any further questions, please contact us toll-free at 1-888-712-2525 or email info@xemodex.com. Our office is open Monday to Friday, 8:30AM to 5:30PM (EST).

Repair & Return Service

STEP ONE
Purchase your “Repair and Return” order online or over the phone.
• Orders can be placed at www.xemodex.com or by calling one of our experienced sales representatives at 1-888-712-2525.
• When orders are placed, Shipping charges include prepaid shipping labels provided by XeMODeX

STEP TWO
We will email you pre-paid shipping labels.
• XeMODeX is open Monday-Friday 8:00am – 5:30pm EST. If your order is placed during this time, you will receive your labels within an hour of placing your order (if placed over the weekend, labels will be sent when we re-open Monday).
• Once you have received your labels please follow these detailed instructions when shipping with UPS:

Ensure all units are packed without any movement within the box to prevent any damages while on route to our location. (Unfortunately damages that do occur cannot be refunded by XeMODeX. This will be at the discretion of UPS and a claim will have to be filed through them. However, better packaging can prevent these unwanted damages so please make sure your unit is nice and secure.)

Print both attachments, this includes two UPS Labels plus three of the Commercial Invoices must be printed. All (3) commercial invoices must be signed. The 1 labels + 3 Commercial invoices need to be placed in a clear plastic pouch on the outside of your package for UPS scanning. A total of 5 documents should be on the outside of your box. Please do not change the declared value of $15.00 on your commercial invoice. Doing so will result in additional charges of duties and taxes.

Note: if you do not receive an e-mail from us with your shipping labels within an hour of placing your order (during our regular business hours), please make sure to check the junk mail/spam folder in your e-mail account. Occasionally, the shipping labels are automatically sent to these folders. If you are still having issues, please give us a call and ask to speak to our shipping department.

STEP THREE
Send us your old defective unit by dropping off the package to any UPS location, or call UPS to schedule a pick up.

STEP FOUR
We will inspect and repair your old module.
• All UPS packages are received at XeMODeX by 12:00pm EST (weather pending)
• You will receive an email notification once your package has arrived
• Our engineers will fully test every module before the repair process begins

STEP FIVE
We will send you back the repaired module the same day (unless otherwise stated).
• If your unit is a basic repair with no further complications, it will be repaired and sent back to you same day.
• In some cases, whether its water or fire damage, this could result in longer repair times, should this be the case you will be contacted immediately.

STEP SIX
You install the unit back into your vehicle. All functions are restored; no reloads, no towing, no headaches.
• Flow charts and installation videos are available on our website should you need further assistance when installing your module

Pre-Programmed Service

STEP ONE
Purchase your “Pre-programmed (reman)” order online or over the phone.
• Orders can be placed at www.xemodex.com or by calling one of our experienced sales representatives at 1-888-712-2525.
• Please provide us with your VIN number when placing your order.

STEP TWO
We will program our remanufactured unit based on the information provided.

STEP THREE
We will send you the remanufactured module the same day (unless otherwise stated).

STEP FOUR
You install the unit back into your vehicle. All functions are restored; no reloads, no towing, no headaches.
• Flow charts and installation videos are available on our website should you need further assistance when installing your module

STEP FIVE
You send us back your original module using the supplied UPS shipping labels found in the box of your new part.
STEP SIX
We will issue a core charge refund back to your credit card.

Cloning Service

STEP ONE
Purchase a good used unit with matching part numbers from a local scrap yard.

STEP TWO
Purchase your “Cloning service” order online or over the phone.
• Orders can be placed at www.xemodex.com or by calling one of our experienced sales representatives at 1-888-712-2525.
• Please provide us with your VIN number when placing your order.

STEP THREE
We will email you pre-paid shipping labels.
• XeMODeX is open Monday-Friday 8:00am – 5:30pm EST. If your order is placed during this time, you will receive your labels within an hour of placing your order (if placed over the weekend, labels will be sent when we re-open Monday).
• Once you have received your labels please follow these detailed instructions when shipping with UPS:

Ensure all units are packed without any movement within the box to prevent any damages while on route to our location. (Unfortunately damages that do occur cannot be refunded by XeMODeX. This will be at the discretion of UPS and a claim will have to be filed through them. However, better packaging can prevent these unwanted damages so please make sure your unit is nice and secure.)

Print both attachments, this includes two UPS Labels plus three of the Commercial Invoices must be printed. All (3) commercial invoices must be signed. The 2 labels + 3 Commercial invoices need to be placed in a clear plastic pouch on the outside of your package for UPS scanning. A total of 5 documents should be on the outside of your box. Please do not change the declared value of $15.00 on your commercial invoice. Doing so will result in additional charges of duties and taxes.

Note: if you do not receive an e-mail from us with your shipping labels within an hour of placing your order (during our regular business hours), please make sure to check the junk mail/spam folder in your e-mail account. Occasionally, the shipping labels are automatically sent to these folders. If you are still having issues, please give us a call and ask to speak to our shipping department.

STEP FOUR
Send us your good used unit and old defective unit by dropping off the package to any UPS location, or call UPS to schedule a pick up.

STEP FIVE
We will extract the software from the old unit, and program the good used unit with the extracted software.

STEP SIX
We will send you back the cloned unit, and recycle your old defective unit at our facility.

STEP SEVEN
You install the unit back into your vehicle. All functions are restored; no reloads, no towing, no headaches.
• Flow charts and installation videos are available on our website should you need further assistance when installing your module

Program Transfer to Raman Service

STEP ONE
Purchase your “Program Transfer to Reman” order online or over the phone.
• Orders can be placed at www.xemodex.com or by calling one of our experienced sales representatives at 1-888-712-2525.
• Please provide us with your VIN number when placing your order.

STEP TWO
We will email you pre-paid shipping labels.
• XeMODeX is open Monday-Friday 8:00am – 5:30pm EST. If your order is placed during this time, you will receive your labels within an hour of placing your order (if placed over the weekend, labels will be sent when we re-open Monday).
• Once you have received your labels please follow these detailed instructions when shipping with UPS:

Ensure all units are packed without any movement within the box to prevent any damages while on route to our location. (Unfortunately damages that do occur cannot be refunded by XeMODeX. This will be at the discretion of UPS and a claim will have to be filed through them. However, better packaging can prevent these unwanted damages so please make sure your unit is nice and secure.)

Print both attachments, this includes two UPS Labels plus three of the Commercial Invoices must be printed. All (3) commercial invoices must be signed. The 2 labels + 3 Commercial invoices need to be placed in a clear plastic pouch on the outside of your package for UPS scanning. A total of 5 documents should be on the outside of your box. Please do not change the declared value of $15.00 on your commercial invoice. Doing so will result in additional charges of duties and taxes.

Note: if you do not receive an e-mail from us with your shipping labels within an hour of placing your order (during our regular business hours), please make sure to check the junk mail/spam folder in your e-mail account. Occasionally, the shipping labels are automatically sent to these folders. If you are still having issues, please give us a call and ask to speak to our shipping department.

STEP THREE
Send us your old defective unit by dropping off the package to any UPS location, or call UPS to schedule a pick up.

STEP FOUR
We will extract the software from the old defective unit, and program our remanufactured unit with the extracted software.

STEP FIVE
We will send you back the remanufactured unit, and recycle your old unit at our facility.

STEP SIX
You install the unit back into your vehicle. All functions are restored; no reloads, no towing, no headaches.
•Flow charts and installation videos are available on our website should you need further assistance when installing your module