HOW TO PLACE AN ORDER
See below for detailed step-by-step instructions on how to place an order with us.
HOW IT WORKS
Repair Service
PURCHASE A SERVICE
Place an order online or over the phone toll-free with our sales representative.
SEND US YOUR PART
We will e-mail you pre-paid shipping labels. You send the part to us via UPS.
WE’LL FIX IT
We will test, diagnose and repair your module the same day it arrives at our facility.
Our Repair service entails removing the module from your vehicle and sending it to our facility for repair. Once we receive your package, we will test, diagnose and repair your module. We will complete a final test of the module again before shipping it back to you.
This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service and provide you with a repair report after completion. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!
This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service and provide you with a repair report after completion. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!
Place your order
Purchase the repair service on our website or over the phone with our sales representative.
Check your e-mail
Within 30 minutes of processing your order, we will e-mail you pre-paid shipping labels, shipping instructions and a fault symptoms report.
Ship your part to us
Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.
Testing and Repair service
If the module faults during our testing process, our technician will proceed with the Repair service as ordered.
Shipping the repaired module back to you
In most cases, the repaired module is shipped back to you the same day we receive your package at our facility. You will receive an email from UPS with the tracking information once your order is shipped.
Reinstallation
Once you receive your package, review our repair report and reinstall the module back into your vehicle. Your module should be “plug and play” with all functions restored.
FAQs
You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you’re inputting the credit card information yourself.
We ship internationally! If you are unable to view our shipping rates online, please e-mail us at info@xemodex.com and we will process your order via e-mail.
Orders are processed daily during our regular business hours Monday – Friday 8:30AM to 5PM (EST), excluding holidays.
If the order submission fails, please review the information that you provided us. Your billing address must match the address linked to your credit card. If the information is correct and your order still fails, chances are there is an international block on your credit card. Call your credit card company and they will lift the block temporarily, allowing you to put the order through. If that still doesn’t work, please contact us to place an order over the phone.
Since many issues are intermittent, or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results. You will be provided with recommendations from our technicians based on the faults that you provided. In some cases, the options provided may incur additional cost. You will have the option to either proceed with one of the provided recommendations, or have the module sent back to you without proceeding with the service. If you decide to have the module shipped back to you without service, we will refund the service cost minus a $75 test fee. Please note that shipping costs cannot be refunded.
After you place your order, you will receive an e-mail with shipping labels and an attachment called a “Fault Symptoms Report”. This report should be filled out with the faults you’re seeing with the module, diagnostic trouble codes, driving symptoms, etc. Please be as detailed as possible, as our technicians will use the information you provide and compare their findings with your notes. Please do not forget to include this report, as we require it to be filled out before we proceed with testing and servicing the module.
Leif Ross
2023-07-14
Very nice people over the phone. I received my module. Nd everything works as new
justin knight
2023-07-13
Rebuilt my tcm so far so good. Fast turn around time.
mervyn ripley
2023-07-12
I can’t express how happy I am with the service you provided to me. From sending my module to be repaired, to how fast you repaired and returned it. I will definitely send any of my hardware to you in the future! Definitely, value for money
Stan Trout
2023-07-11
Fast service
Randy VanDriessche
2023-07-11
Sent in bad controller for my 2014 2500HD.
They repaired it and sent it back in perfect working order.
plugged it in and it all is good.
very good experience would recommend this service to everyone!
Trista Sallack
2023-07-11
Awesome service! We have a 2013 Chevy 2500 diesel that we bought at the end of November 2022. We drove it for 2 weeks then the transmission control module (TCM) failed. We looked to get a new TCM with no avail. Used TCM’s are not guaranteed and very expensive. We couldn’t even find a new one. They are on back order and they keep pushing the available date out. Very, very frustrating. So our truck sat in the garage from December 2022 until June 2023 when my son came across Xemodex! They reprogrammed our TCM and got us back on the road again! Their turn around time was very quick and the shipping process was explained well and very easy. They reprogrammed the TCM and checked it to be sure it was functioning properly then carefully packed it up and shipped it back to us. We installed the reprogrammed part and have been running the truck for 3 weeks now. It’s so nice to be able to use the vehicle we have been paying monthly on finally!! We’re still waiting for the new part from the Chevy garage to come in.
Justin Pate
2023-07-11
I got my tcm repaired in my 2013 lml duramax and they did a great job. Only had to wait about two weeks and I was back in business. Very easy to work with and would recommend to anyone!!!
Mike Tucker
2023-07-11
Work was completed in time promised and module works great. Not to mention lifetime warranty!
Dale Housch
2023-07-11
I am very pleased with the results of your work. My 2013 GMC Denali 2500 HD Diesel Allison has never changed gears with the accuracy that it does with your rebuilt TCM. I have given your information to others and hope they are as satisfied. Thanks to your staff on a job well done !!!
Chad Amundson
2023-07-11
The whole process from start to finish. From printing the shipping label to waiting a relatively short time for my repaired TCM to return was a piece of cake. Wished I would have heard about these guys 7 months earlier when I thought waiting for a new part from GM to materialize that left my diesel truck parked inoperable, was actually going to happen. It never did. Thanks for fixing my faulty TCM and all I had to do was plug it back in and it's like nothing was ever wrong.