How to place an order

HOW TO PLACE AN ORDER

See below for detailed step-by-step instructions on how to place an order with us.

HOW IT WORKS

Repair Service

PURCHASE A SERVICE

Place an order online or over the phone toll-free with our sales representative.

SEND US YOUR PART

We will e-mail you pre-paid shipping labels. You send the part to us via UPS.

WE’LL FIX IT

We will test, diagnose and repair your module the same day it arrives at our facility.

Our Repair service entails removing the module from your vehicle and sending it to our facility for repair. Once we receive your package, we will test, diagnose and repair your module. We will complete a final test of the module again before shipping it back to you.

This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service and provide you with a repair report after completion. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!

Place your order

Purchase the repair service on our website or over the phone with our sales representative.

Check your e-mail

Within 30 minutes of processing your order, we will e-mail you pre-paid shipping labels, shipping instructions and a fault symptoms report.

Ship your part to us

Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.

Testing and Repair service

If the module faults during our testing process, our technician will proceed with the Repair service as ordered.

Shipping the repaired module back to you

In most cases, the repaired module is shipped back to you the same day we receive your package at our facility. You will receive an email from UPS with the tracking information once your order is shipped.

Reinstallation

Once you receive your package, review our repair report and reinstall the module back into your vehicle. Your module should be “plug and play” with all functions restored.

FAQs

You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you’re inputting the credit card information yourself.

We ship internationally! If you are unable to view our shipping rates online, please e-mail us at info@xemodex.com and we will process your order via e-mail.

Orders are processed daily during our regular business hours Monday – Friday 8:30AM to 5PM (EST), excluding holidays.
If the order submission fails, please review the information that you provided us. Your billing address must match the address linked to your credit card. If the information is correct and your order still fails, chances are there is an international block on your credit card. Call your credit card company and they will lift the block temporarily, allowing you to put the order through. If that still doesn’t work, please contact us to place an order over the phone.
Since many issues are intermittent, or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results. You will be provided with recommendations from our technicians based on the faults that you provided. In some cases, the options provided may incur additional cost. You will have the option to either proceed with one of the provided recommendations, or have the module sent back to you without proceeding with the service. If you decide to have the module shipped back to you without service, we will refund the service cost minus a $75 test fee. Please note that shipping costs cannot be refunded.
After you place your order, you will receive an e-mail with shipping labels and an attachment called a “Fault Symptoms Report”. This report should be filled out with the faults you’re seeing with the module, diagnostic trouble codes, driving symptoms, etc. Please be as detailed as possible, as our technicians will use the information you provide and compare their findings with your notes. Please do not forget to include this report, as we require it to be filled out before we proceed with testing and servicing the module.
Mauro Sci
Mauro Sci
2022-08-01
Verified
Brought in my RNS-510 from my 2014 Tiguan which was constantly rebooting. Fixed in 4 hours for a fraction of the cost of the dealer's only remedy of replacement. Thx XemodeX !!
Gina Chinappi
Gina Chinappi
2022-07-31
Verified
THIS COMPANY IS AMAZING 😍 my own Mercedes’ dealership in NY couldn’t help me and told me I had to buy a whole new command unit. Xemodex fixed it within ONE DAY and sent it back working, I’m SO HAPPY with them and they were amazing at communicating with me and were so nice. I’m so so thankful I found them. Thank you so much!
Layton Warren
Layton Warren
2022-07-06
Verified
Prompt service as promised. My unit was returned to me within 3 business days once I dropped it off with UPS. Everything now works again on my 2012 Dodge Ram.
SuperDano
SuperDano
2022-07-05
Verified
Backstory. ABS Module went out on Eeyore (2015 grey Journey) and being 2022 a new replacement was on intergalactic back order, (probably because rich people needed to go into space and Bezos used all the electrical components to do so)...Anyway, pulled mine (Thanks Dodge for the darn near inaccessible bracket bolts) and consulted with the reputable Dr. Google. Enter XeMODeX, reviews were excellent and I was limited on options so I placed my order with the "expedite" option. Shipped on Monday evening from Oregon and had it in my hands before noon on Thursday of the same week! Put it back in (after a swath of expletives,... stupid bracket bolts) and no more ABS, traction control, and service AWD light. Eeyore is back to life! Thanks XeMODeX, you guys are alright in my book.
Jim Geyer
Jim Geyer
2022-07-05
Verified
5TH TIME USING XEMODEX. AWESOME!!
Dan Payton
Dan Payton
2022-07-05
Verified
Very quick turnaround and worked perfectly. Very happy customer.
Joseph Chapetta
Joseph Chapetta
2022-07-01
Verified
This is one of the top organizations I have ever had the privilege to work with. I am a weekend mechanic in my 50's. I have worked on most European cars and well as a plethora of 60's and 70's muscle cars. I sent in a Instrument Cluster on a Wed night at 6pm in Atlanta, GA. I had the repaired unit back in my hands by Friday morning at 10am!! From Atlanta to Toronto, repaired and back in my hands in 48 hours!!! Incredible!!! During Covid!?! I am amazed! Thank you so much guys!!!!!! My car is alive again.
Dave
Dave
2022-06-18
Verified
Extremely impressed. Fast service and fixed the TCM issue on my 07’ Mazda 3 in half the cost. I was getting the classic ‘Shift Solenoid B’ error code, limp mode, and AT & check engine light. I spent $250 in diagnostic fees from repair shops trying to figure out a fix only to be told they needed to open the transmission or replace the TCM costing $1250+. Found the TCM repair service at XeMODeX on google and decided to give it a go. Placed the order on Monday and had it back in my hands (shipped to/ from AB) on Friday to install. My Mazda has life again for ~$420 and 2 hrs of my time for labor. Extremely happy.
Michael Robledo
Michael Robledo
2022-06-12
Verified
Quick turnaround and repaired unit works perfectly.

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