How to place an order

HOW TO PLACE AN ORDER

See below for detailed step-by-step instructions on how to place an order with us.

HOW IT WORKS

Repair Service

PURCHASE A SERVICE

Place an order online or over the phone toll-free with our sales representative.

SEND US YOUR PART

We will e-mail you pre-paid shipping labels. You send the part to us via UPS.

WE’LL FIX IT

We will test, diagnose and repair your module the same day it arrives at our facility.

Our Repair service entails removing the module from your vehicle and sending it to our facility for repair. Once we receive your package, we will test, diagnose and repair your module. We will complete a final test of the module again before shipping it back to you.

This service is a good option if you are unsure if the problem is in a particular module. We will test it before proceeding with the service and provide you with a repair report after completion. Since the programming of your module is not modified in any way, it will be “plug and play” when you get it back!

Place your order

Purchase the repair service on our website or over the phone with our sales representative.

Check your e-mail

Within 30 minutes of processing your order, we will e-mail you pre-paid shipping labels, shipping instructions and a fault symptoms report.

Ship your part to us

Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.

Testing and Repair service

If the module faults during our testing process, our technician will proceed with the Repair service as ordered.

Shipping the repaired module back to you

In most cases, the repaired module is shipped back to you the same day we receive your package at our facility. You will receive an email from UPS with the tracking information once your order is shipped.

Reinstallation

Once you receive your package, review our repair report and reinstall the module back into your vehicle. Your module should be “plug and play” with all functions restored.

FAQs

You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you’re inputting the credit card information yourself.

We ship internationally! If you are unable to view our shipping rates online, please e-mail us at info@xemodex.com and we will process your order via e-mail.

Orders are processed daily during our regular business hours Monday – Friday 8:30AM to 5PM (EST), excluding holidays.
If the order submission fails, please review the information that you provided us. Your billing address must match the address linked to your credit card. If the information is correct and your order still fails, chances are there is an international block on your credit card. Call your credit card company and they will lift the block temporarily, allowing you to put the order through. If that still doesn’t work, please contact us to place an order over the phone.
Since many issues are intermittent, or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results. You will be provided with recommendations from our technicians based on the faults that you provided. In some cases, the options provided may incur additional cost. You will have the option to either proceed with one of the provided recommendations, or have the module sent back to you without proceeding with the service. If you decide to have the module shipped back to you without service, we will refund the service cost minus a $75 test fee. Please note that shipping costs cannot be refunded.
After you place your order, you will receive an e-mail with shipping labels and an attachment called a “Fault Symptoms Report”. This report should be filled out with the faults you’re seeing with the module, diagnostic trouble codes, driving symptoms, etc. Please be as detailed as possible, as our technicians will use the information you provide and compare their findings with your notes. Please do not forget to include this report, as we require it to be filled out before we proceed with testing and servicing the module.
alexibcas
alexibcas
2021-05-07
Verified
Extremely fast delivery.
J Mac
J Mac
2021-05-05
Verified
I sent the ecu to XeModex because of their service. I wasn't interested in purchasing a new one and having the vehicle towed to the dealership to pay again and remarry it to the car. The price is phenomenal! There is another company in the U.S. that does this but they were extremely rude as well as having 2 different business names. They seemed to be shady. XeModexhad the ecu for only a day and shipped it right back. The price and time were great. The ecu is in the car now so I don't know how long it will last but they do have a limited lifetime warranty. No check engine light on or dumping of fuel into the cylinders yet. Thank you Xemodex for the seamless transaction and service. It was a positive one!
Ken Lewallen
Ken Lewallen
2021-05-03
Verified
Another great XeMODEX experience,The throttle module works as it should. Thank you,Ken @ European Motor Werks...Knoxville tn.
Kyle Bleau
Kyle Bleau
2021-05-01
Verified
words cant explain how satisfied I am with their service. I own a 2000 volvo s70 that has the ETS light on, I bought the ETM repair service with the express service. took the part off, put it in a box and sent it out and it came back 3 days later looking brand new. put the part back in and my s70 ran like new. even came with new gaskets.
rob francis
rob francis
2021-04-28
Verified
We specialize in European imports, worked with Xemodex for almost 20 years now. The people we have contact with were always courteous and knowledgeable . They can provide solutions where dealers give up at half the cost, or less. Strongly recommended. Duke Motors, Richmond Hill
Michael Chirichella
Michael Chirichella
2021-04-27
Verified
Honestly you folks a terrific!!! Instrument panel operates like new. Your turnaround time was outstanding. Better than UPS’s time. They could not get it to us on time. I would recommend your service to anyone that needs this type of repair. OUTSTANDING!!!! Thank you Michael
Andrew Tatkow
Andrew Tatkow
2021-03-29
Verified
I needed the Differential Electronics Module (DEM) in my 2005 Volvo S60R repaired. I had used XeMODeX previously, but decided to try a different company that had a much lower price. They returned the unit saying there was nothing wrong with it. So I sent the unit to XeMODeX for repair. 3 days later I had the repaired DEM back in my hands. This was over a month ago, and the unit has been functioning perfectly since. Great job as usual. I highly recommend XeMODeX and will not waste my time with other companies in the future.
Tyson Waldner
Tyson Waldner
2021-03-26
Verified
Excellent service, would recommend.

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