Application

What you need to know (please read before ordering)

This is a Repair Service of your existing module. You will need to remove and send your module to us for repair using the shipping labels provided to you.

The order will be processed during our regular business hours (Mon-Fri 8:30 – 5:00 EST). After processing your order, we will email shipping labels and shipping instructions. If you do not see shipping labels within 1 hour of submitting your order (during business hours) please first check your junk/spam folders. If you still do not see the labels, please contact us at 1-888-712-2525

Features:

Plug & Play: The software and settings will not be modified, making this module plug and play. No software reload or calibration is required after installation.

Quick Turnaround: Your module will be tested, repaired, tested again, and sent back to you in the same day (unless otherwise noted).

Completely Reworked PCB: All internal circuit boards are tested at the component level. Any known prone-to-failure parts that are close to the maximum tolerance are automatically replaced.

Quality Tested: All navigation displays undergo rigorous tests on our specialized custom-built CAN-bus driven test bed. All functions, backlighting, LCD Screens, DTCs, and software are checked and verified for proper operation.

Lifetime Limited Warranty: This module comes with our Lifetime Limited Warranty. Please see here for more information.

Repair Details

Car Information Computer (CIC) repair includes a replacement of the main mother board with a fully remanufactured unit. All BGA chips are replaced and programmed to the virgin state. In order for us to code the reman CIC we need coding information from the CAS. Therefore, we ask you to send in your CAS along with your CIC.

Reference Numbers

65-12-9-199-604 | 928646401 | 65-12-9-220-076

Common Failure Symptoms

• CIC Reboots consistently
• CIC Not working at all
• CIC Head unit work when cold and fails when warm

How This Service Works

Step 1: Purchase our service online or over the phone.
Step 2: After processing your order, we will email you pre-paid shipping labels.
Step 3: Send us your old defective unit by dropping off the package to any UPS location or call UPS to schedule a pick- up.
Step 4: We will inspect and repair your old module.
Step 5: We will send you back the repaired module the same day (unless otherwise stated).
Step 6: You install the unit back into your vehicle.

For more detailed instructions, please see here.