SHIPPING COSTS

XeMODeX Inc. is located in Ontario, Canada. We ship orders Monday through Friday at 5:30 p.m. EST, excluding Canadian holidays. XeMODeX Inc. offers our customers shipping through UPS to ensure a safe, fast and reliable delivery method. Shipping costs are based on the weight of the parts and the country of delivery. Costs are automatically calculated during checkout and are shown before you complete your purchase. Orders shipped with UPS require a signature upon delivery.

We offer the following shipping options to our U.S. customers:

Express (Overnight) 3-Day Air

STOCK ORDERS

All stock orders are shipped, on working days, within 24 hours after receiving payment confirmation.

REPAIR AND RETURN, PROGRAM TRANSFER & ECO-LINE ORDERS

All repair and return, program transfer and eco-line orders are shipped, on working days, within 24 hours after receiving the defective part (unless there is extensive damage).

SHIPPING YOUR PART TO OUR FACILITY

If you have purchased a repair and return, program transfer or eco-line service, we will send electronic UPS shipping labels to your email address. You will use the provided pre-paid shipping labels to send the defective unit to our facility. Should you choose to use a different shipping method, you accept full responsibility for any applicable charges that you may incur. Please view the UPS website for instructions on how to prepare your package for shipment and instructions for package documents and labels. Remember to sign, date and place your commercial invoices in a clear pouch on the outside of your package.

DAMAGES

If your part is damaged or defective upon arrival, please contact us to report your problem so we can rectify the issue. We will do our best to work with UPS and ensure that your damage claim is reviewed and processed.

LOST ORDERS

If your order has not arrived on time, please contact us to find out the status of your order. If your order was lost during delivery, please contact our customer service staff toll-free at 1-888-712-2525 to make a claim. In some cases, we can refund you the full payment (lest the cost of shipping). Refunds are issued on a case to case basis.

CANCELLATIONS

To cancel an order before the shipment is processed, please contact our customer service staff toll-free at 1-888-712-2525. We do not accept cancellations during the shipping period, even if the shipping takes longer than expected. The shipping times indicated above are for reference purposes, and XeMODeX Inc. does not have control over any UPS shipment delays that may occur once your package leaves our facility.

POSTAL SERVICE HOLIDAY CLOSURES FOR CANADA AND U.S.

CANADA

New Year’s Day – January 1st, 2020
Family Day – February 17th, 2020
Good Friday – April 10th, 2020
Victoria Day – May 18th, 2020
Canada Day – July 1st, 2020
Civic Holiday – August 3rd, 2020
Labour Day – September 7th, 2020
Thanksgiving Day – October 12th, 2020
Christmas Eve (Holiday hours) – December 24th, 2020
Christmas Day – December 25th, 2020
Boxing Day – December 26th, 2020 – (CLOSED Monday, December 28th, 2020)
New Year’s Eve (Holiday Hours) – December 31st 2020
New Year’s Day – January 1st, 2021

UNITED STATES

New Year’s Day – January 1st, 2020
Memorial Day – May 25th, 2020
Independence Day – July 4th, 2020
Labor Day – September 7th, 2020
Thanksgiving Day – November 26th, 2020
Day after Thanksgiving – November 27th, 2020
Christmas Eve (Holiday Hours) – December 24th, 2020
Christmas Day – December 25th, 2020
Boxing Day – December 26th, 2020 – (CLOSED Monday December 28th, 2020)
New Year’s Eve (Holiday Hours) – December 31st, 2020
New Year’s Day – January 1st, 2021

SHIPMENT TRACKING INFORMATION

XeMODeX now offers customers the ability to receive UPS shipment tracking notifications via text message! To take advantage of this convenient service from UPS, simply text the keywords ‘Track’ or ‘Follow’ followed by the shipment’s tracking number to get either current shipment status or ongoing shipment status updates.

Features and Benefits:

• Receive real-time shipment status updates right on your mobile device
• Flexibility to request current status of shipment with ‘Track’ or ongoing status updates right up until shipment is delivered with ‘Follow’
• Can opt-out of receiving shipment status updates at any time by texting ‘Stop’ to cancel all tracking updates or stop receiving status updates for one shipment by texting ‘Remove’ followed by shipment tracking number

For a one-time shipment status update:

1. Text TRACK and your tracking number (e.g. “TRACK 123456789012″) to 38773
2. Receive your shipment’s current status automatically via text message.
3. To track another shipment or receive another update, repeat these steps.

To get ongoing shipment status updates:

1. Text FOLLOW and your tracking number (e.g., “FOLLOW 123456789012”) to 38773
2. Reply YES when you receive the welcome message. (Repeat Step 1 to follow another shipment.)
3. Receive ongoing shipment status updates automatically via text message. * Text STOP to 38773 to cancel tracking updates or HELP to 38773 for assistance.

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