HOW TO PLACE AN ORDER
See below for detailed step-by-step instructions on how to place an order with us.
HOW IT WORKS
Program Transfer to XeMODeX Unit
PURCHASE A SERVICE
Place an order online or over the phone toll-free with our sales representative.
SEND US YOUR MODULE
We will e-mail you pre-paid shipping labels. You send your module to us via UPS.
WE PROGRAM OUR MODULE
We transfer the programming from your defective module onto our remanufactured XeMODeX unit.
Our Program Transfer service to a remanufactured XeMODeX unit entails removing the defective module from your vehicle and sending it to our facility for service. Once we receive your package, we will test your original module. If the module fails the testing process, we will transfer the original programming onto our remanufactured unit from stock. We will ship the remanufactured XeMODeX unit back to you. Your original module is recycled at our facility as a core.
This service is a good option if there’s water damage in the module, or issues beyond regular repair. Very rarely is a module damaged to the point where a program transfer is not possible. For many modules, it is also the most efficient service since a full repair can be very time consuming.
This service is a good option if there’s water damage in the module, or issues beyond regular repair. Very rarely is a module damaged to the point where a program transfer is not possible. For many modules, it is also the most efficient service since a full repair can be very time consuming.
Place your order
Purchase the service on our website or over the phone with our sales representative.
Check your e-mail
Within 30 minutes of processing your order, we will e-mail you pre-paid shipping labels, shipping instructions and a fault symptoms report.
Ship your part to us
Remove the module from your vehicle and pack it securely in a box roughly the same size as your module. Please ensure that you follow the shipping instructions provided.
Testing and Program Transfer service
If the module faults during our testing process, our technician will proceed with the Program Transfer service as ordered.
Shipping the remanufactured module back to you
For the majority of our services, the remanufactured module is shipped back to you the same day we receive your package at our facility. Your original module is recycled at our facility as a core.
Installation
Once you receive your package, review our diagnostics report and install the remanufactured module into your vehicle. Your module should be plug and play with all functions restored.
FAQs
You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you haven’t done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you’re inputting the credit card information yourself.
We ship internationally! If you are unable to view our shipping rates online, please e-mail us at info@xemodex.com and we will process your order via e-mail.
Orders are processed during our regular business hours Monday – Friday 8:30AM to 5PM (EST), excluding holidays.
We believe that reusing parts is essential for reducing the harmful, toxic by-products that unnecessarily end up in the landfills each year. Your defective module is recycled at our facility. During the remanufacturing process, over 80% of the existing module components are fully reconditioned, tested and reused. XeMODeX is committed to maintaining a cleaner environment.
Since many issues are intermittent, or can only be tested while the module is inside a working vehicle, there can never be a 100% guarantee that a defective module will fault during our testing process. If the module does not fault, we will contact you with the test results. You will be provided with recommendations from our technicians based on the faults that you provided. If you decide to have the module shipped back to you without service, we will refund the service cost minus a $75 test fee. Please note that shipping costs cannot be refunded.
After you place your order, you will receive an e-mail with shipping labels and an attachment called a “Fault Symptoms Report”. This report should be filled out with the faults you’re seeing with the module, diagnostic trouble codes, driving symptoms, etc. Please be as detailed as possible, as our technicians will use the information you provide and compare their findings with your notes. Please do not forget to include this report, as we require it to be filled out before we proceed with testing and servicing the module.
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