How to place an order

HOW TO PLACE AN ORDER

See below for detailed step-by-step instructions on how to place an order with us.

Repair Service
Pre-Programmed
Program Transfer Reman
Program Transfer Used
Custom Requests

HOW IT WORKS

Pre-Programmed

PURCHASE A SERVICE

Place an order online or over the phone toll-free with our sales representative.

WE PROGRAM THE MODULE

We will program our module from stock based on the information you provide about your vehicle.

WE SHIP YOUR ORDER

We will test, diagnose and repair your module the same day it arrives at our facility.

Purchasing a Pre-Programmed service is a great option if you want to avoid downtime for your vehicle. We will use the information you provide about your vehicle to make sure you receive a module that is “plug and play.” The only thing you need to do is install it into your vehicle.

Place your order

Purchase the service on our website or over the phone with our sales representative.

Preparing the module

We will program our module from stock based on the information you provide about your vehicle.

Shipping the part to you

We will ship the module the same day we process the order. You will receive an email from UPS with the tracking information.

Installation and core return

Install the newly remanufactured module into your vehicle. All functions should be restored, no software reload is required (unless otherwise noted). Keep your old defective module aside to ship back to us as a core (if applicable).

Shipping the core to us (if applicable)

Pack your defective module securely in a box and attach the shipping labels that we provided to you. Drop off the package at a UPS location or schedule UPS for a pickup (UPS pickup is only available for businesses).

Core fee refund (if applicable)

We will issue a credit directly to your credit card within 48 hours of receiving the core. A refund transaction email will be automatically sent to you. Your credit card company will need some time to process on their end as well (typically 3-5 business days). After which the refund will appear on your credit card statement.

FAQs

You may contact us by phone toll-free at 1-888-712-2525 (US & Canada) or 905-670-4010 (local). If you have not done business with us before, you will be asked to fill out a credit card authorization form before we can process the order. Submitting the order online skips this step since you are inputting the credit card information yourself.

We ship internationally! If you are unable to view our shipping rates online, please e-mail us at info@xemodex.com and we will process your order via e-mail.

Orders are processed daily during our regular business hours Monday – Friday 8:30AM to 5PM (EST), excluding holidays.
If the order submission fails, please review the information that you provided us. Your billing address must match the address linked to your credit card. If the information is correct and your order still fails, chances are there is an international block on your credit card. Call your credit card company and they will lift the block temporarily, allowing you to put the order through. If that still doesn’t work, please contact us to place an order over the phone.
Mike Cannon
Mike Cannon
2023-12-05
Expensive but incredibly talented
Glen Chapman
Glen Chapman
2023-11-22
Very pleased so far with the repaired TCM. I’ve been running my 2011 Duramax diesel with the repaired TCM for a month now and have had no problems. Only reason I’ve rated as a 4star is that the cost to repair is more than a new TCM from GM. But the repair only took 3 weeks, the new TCM from GM could be 6-8-12 months wait. Thanks XeMODex for solving my problem!
S&L Pierog
S&L Pierog
2023-11-15
The repair was done on time and worked properly upon installation. Customer service was excellent and every time I called, I talked to a representative promptly.
Larry Bequette
Larry Bequette
2023-11-08
Excellent service, fast turnaround and my EBCM works. Thank You
mark Stanley
mark Stanley
2023-11-07
Sent my Transmission Control Module for rebuild and had it back in 3 weeks, most of that time was shipping time because they are in Canada. My mechanic installed it and I have no issues at all. Transmission shifts great.
Carrie Williams
Carrie Williams
2023-11-06
Fast service! Received my part back fixed within 10 days
Jayden Hachey
Jayden Hachey
2023-11-06
Xemodex got our TCM working for our truck. Replacement parts were 1 year away. 10/10. Would use them again.
Ismael Diaz-Diaz
Ismael Diaz-Diaz
2023-11-06
I send my abs module the process was smooth and fast everything was great my abs is working like new

STILL HAVE QUESTIONS?

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