Warranty & Return Policy

XeMODeX Inc. takes great care in the quality and durability of all our products, resulting in longer-lasting dependable parts. Most XeMODeX products sold in the United States and Canada are covered under a Lifetime Limited Warranty (Canada after October 1, 2011); this exludes Eco-line software transfers (warranty on software only), and any products that are specifically covered under 1 year warranty.

In the case that our product becomes defective, XeMODeX Inc., at its own discretion, will repair or replace the defective part. In the case that the part is not repairable and no direct replacement is available, XeMODeX Inc. will refund the original purchase price, less the costs of shipping. Lifetime Limited Warranty coverage applies to the original purchaser and is valid for as long he/she owns the car. Subsequent owners are covered for a period of one year from the original purchase date.

XeMODeX Inc. products sold outside the Canada and United States are covered by a 3 Year Limited Warranty. Brokerage and customs fees that might be charged by your countries authorities and any shipping expenses are the purchasers’ sole responsibility.

WARRANTY VOIDED IF:

– Other components directly affect the performance of a XeMODeX Inc. replacement part
For example, overcharging alternator.
– Parts (Core’s) that are returned and found to be damaged externally will not be refunded and will be returned at the customer’s expense
– Direct evidence that the unit was tampered with (broken warranty sealant is cut or tampered with).
– Vehicle has been involved in an accident
– Natural disasters: Fire, flood and lightning
– Water Intrusion: Module sustains internal water damage at any time after the original repair
– Part was removed and installed in another vehicle
– Vehicle was used in competitive racing
– Original core was not returned back to XeMODeX Inc. within 30 Days from the date of purchase

PRE PROGRAMMED WARRANTY:

– *PLEASE BE ADVISED: IF THE CORE IS NOT RETURNED TO XEMODEX WITHIN 30 DAYS OF RECEIVING THE UNIT, WARRANTY WILL BE VOID.

XeMODeX Inc. liability is limited to the conditions listed above. No other warranties hereby are given or implied.

RETURN POLICY

XeMODeX Inc. manufactures and repairs highly advanced electronic automotive components, most of which are permanently programmed to a particular vehicle and become unusable and unsellable when returned. New parts can also be damaged by another malfunctioning part.

It is the sole responsibility of the purchaser to have the vehicle properly diagnosed prior to purchasing any one of our products or ordering any of our repair services. If you install our part in the car and still have the same symptoms, the chances are that a fuse was blown by the old defective part. Please consult our online trouble-shooter and FAQ questions. XeMODeX Inc. reserves the right to repair or replace the part. In cases where the part is unrepairable and no direct replacement is available, XeMODeX Inc. will refund the original purchase price, less the costs of shipping. No other refunds will be given.

XeMODeX Inc. is not responsible or liable for any other additional costs associated with a replacement of the defective part (labour, towing or software reload costs).