Warranty & Return Policy
Lifetime Limited Warranty Policy.
XeMODeX takes great care in the quality and durability of all our products, resulting in longer-lasting dependable parts.
All XeMODeX products sold in the United States and in Canada (Canada after October 1, 2011) are covered under a Lifetime Limited Warranty. In the case that our product becomes defective, XeMODeX, at its own discretion, will repair or replace the defective part. In the case that the part is not repairable and no direct replacement is available, XeMODeX will refund the original purchase price, less the costs of shipping.
XeMODeX Inc. products sold outside the United States of America are covered by a 3 year limited warranty. Brokerage and customs fees that might be charged by your countries authorities and any shipping expenses are the purchasers’ sole responsibility.
XeMODeX is not responsible for any other additional costs associated with a replacement of the defective part (labour or software reload costs, for example).
Limited Lifetime Warranty coverage applies to the original purchaser and is valid for as long he/she owns the car. Subsequent owners are covered for a period of one year from the original purchase date.
Lifetime Warranty will be voided if:
- Other components directly affect the performance of a XeMODeX replacement part
For example: overcharging alternator
- Parts that are returned and found to be damaged externally will not be refunded and will be
returned at the customer’s expense
- Direct evidence that the unit was tampered with. (Broken warranty sealant is cut or tampered with)
- Vehicle has been involved in an accident
- Natural disasters: Fire, flood and lightning
- Part was removed and installed in another vehicle
-Vehicle was used in competitive racing
- Original core was not returned back to XeMODeX within 12 months from the date of purchase
XeMODeX liability is limited to the conditions listed above. No other warranties hereby are given or implied.
XeMODeX manufactures and repairs highly advanced electronic automotive components, most of which are permanently programmed to a particular vehicle and become unusable and unsellable when returned. New parts can also be damaged by another malfunctioning part.
It is the sole responsibility of the purchaser to have the vehicle properly diagnosed prior to purchasing any one of our products or ordering any of our repair services.
If you install our part in the car and still have the same symptoms, the chances are that a fuse was blown by the old defective part. Please consult our online trouble-shooter and FAQ questions.
XeMODeX reserves the right to repair or replace the part. In cases where the part is unrepairable and no direct replacement is available, XeMODeX will refund the original purchase price, less the costs of shipping. No other refunds will be given.