Frequently asked questions about Shipping

I need to send my part in to be repaired and I require a shipping label. How do I request one and ship the package?
The shipping label will be generated whenever you order a repair and return item online. Alternatively, you can request one by contacting us directly via email: sales@xemodex.com or by phone 1-888-712-2525. Once we process your request you will receive an email directly from UPS notifying you that the label has been delivered. Follow the label retrieving link and print it out Sign and date all 3 copies of the invoices and place them, along with the shipping label, in the plastic pouch provided and stick it on the outside of the box. Take your package to any UPS store. UPS will provide a plastic pouch upon request.
Please note: Shipping labels cannot be sent to hotmail.com email accounts. Please check junk mail as the labels can end up there.

I received the email notification from UPS but cannot retrieve the label. Can you help?
There are two main reasons for that, first make sure you disable the pop-up blocker. Look for a flashing orange car in the upper section of the screen, then right click on it and allow the pop-up. If the label was emailed to a hotmail address, please provide us with an alternative email address.

Can I request to have my package insured?
Yes, you can insure your package, but there is an additional cost. On average, it costs $29.00 for the first $1000.00.

Can I use an alternative courier to ship my part?
We prefer that you use UPS as all of our shipping/receiving is done through them.

Will you provide me with a tracking number?
Yes. When the shipment is processed, the tracking number will be emailed automatically

Can I have my part delivered on Saturday?
Yes. The Saturday delivery service is available for Canada and most continental states at an additional cost.